Mass General Brigham community practices are here for you during these challenging times, and our staff are available in the office for most appointment types. Virtual visits by smartphone, computer, with webcam, or telephone are now available for urgent appointments.
View Appointment Instructions

If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at 617-724-7000.

Available from 8 a.m. to 4:30 p.m. 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel or do not have symptoms.

UPDATE: COVID-19 Latest Vaccine Information

We continue to follow guidance from Massachusetts public health officials. Everyone in Phase 1individuals age 75 and older, individuals age 65-74individuals with 2+ certain medical conditions, and residents and staff of low income and affordable senior housing can get the COVID-19 vaccine now. Eligible patients should seek vaccination at a state vaccination site, local town clinic, or pharmacy. To schedule an appointment at a vaccination clinic, please visit the State’s vaccination site finder or dial 2-1-1. We are encouraging everyone to look into these options. To learn more about these clinics and to find more information, please visit the state’s website here. For more information about COVID-19 please visit Mass General Brigham or the CDC.

COVID-19 Update

Partners Community Physicians Organization practices are here for you during these challenging times, and our staff is available in the office for certain urgent and essential appointments.  Virtual visits by smartphone, computer with webcam, or telephone are now available for non-urgent appointments.

Appointment Instructions

  • Non-urgent appointments that were previously scheduled to take place in the office:
    • Most will be changed into “virtual” visits, which will usually include both audio and video, using either your smartphone or your computer, if it has a webcam.  If video isn’t available, these visits will take place via telephone.  Either way, these “virtual” visits will take place during the same timeslot as your original appointment.
    • If a “virtual” visit isn’t appropriate, the practice will reschedule your in-person visit to approximately 7 weeks later.
    • Our staff will contact you regarding all scheduling changes.
    • This process will continue for the duration of the State of Emergency in Massachusetts.
  • Urgent and essential appointments:  Please call the office first so we may determine the best setting for your appointment (e.g. in the office, via “virtual” visit, or at another location).  If you do need to come to the office, please arrive alone or with no more than one guest if you need assistance at your appointment.
  • Walk-ins:  For your safety, we are not taking walk-ins at this time. Please call the practice if you need to schedule an appointment of any kind.
  • Prescriptions or paperwork:  If you need to pick up a prescription or paperwork, please call the practice first for instructions.
  • Payment:  All the standard copays and deductibles may apply to “virtual” visits. The visit will be documented in your chart and any charges will be sent to your insurance company as well.

As always, please call with any questions or concerns.  Thank you.